No. Exchanges are not possible. If one or more of the products you bought do not fit, are damaged or you would like a different color, you can proceed with a return and then a new purchase. See also: How can I request a return?. If you need further a
The following requirements must be completed in order to request a return:. The request must be submitted within 30 days following the order's delivery. The item must:. The return is completed with the issuance of the refund within 14 business days (
If you have an account on our website, simply log in and click on the RETURNS button. Open the Returns section and click on Returnable: here you will see all the orders for which you can request a return. Clicking on it will redirect you to the retur
Return is free for the options below:. • Ship with a free return label• Return to a retail store. The return is not free - but depends on the chosen carrier - for the option:. • Ship with any carrier of your choice (you pay for the shipment). See als
Below you will find all available ways to ship your return. Shipping from Italy. If you have chosen “Ship with a return label”:. • You will receive a free shipping label with TNT FedEx;• The courier will attempt a collection the first business day af
If you have identified defects in one or more of the items ordered, you can proceed with a return request by clicking here and choose the reason Item damaged / Damaged item. Please note that it is mandatory to provide some pictures (max. 6):. If you
Option only available for returns shipped from ITALY. If you have requested a return with the TNT FedEx prepaid label, please note that the label is valid 7 days from its issue**. During these 7 days:. 🚚 The first pickup attempt will take place on t