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Sebago

Il tuo reso verrà rimborsato sul metodo di pagamento utilizzato in fase d'acquisto. Cerchiamo di essere il più rapidi possibile; a rimborso effettuato, riceverai una notifica al tuo indirizzo e-mail. La procedura di registrazione reso può richiedere fino a 14 giorni dalla consegna del pacco in magazzino: puoi verificarne il tracking inserendo sul sito del corriere il numero di tracciamento presente sull'etichetta di spedizione.

Quando riceverò il rimborso?

Ci impegniamo a preparare e spedire il tuo ordine nel più breve tempo possibile, solitamente entro 1 o 2 giorni lavorativi da quando è stato effettuato (esclusi sabato, domenica e festivi). Consegniamo oltre il 75% degli ordini entro 3 giorni dalla loro spedizione. Quando il tuo ordine verrà spedito, riceverai una email con il tracciamento utile a seguirne lo stato.

Quando verrà spedito il mio ordine?

Se non hai ancora richiesto il reso, clicca qui per richiederlo. Se, invece, hai già richiesto il reso e scelto l'opzione di spedizione gratuita con etichetta TNT, per organizzare la spedizione, hai due opzioni: 
1) Portare il pacco nel punto FedEx Express più vicino a te;
2) Programmare il ritiro del reso tramite il modulo Contattaci online - 24 ore su 24 (tnt.it); abbiamo qui una piccola guida per aiutarti nella compilazione; altrimenti puoi telefonare al numero verde: 800.123.868. 
Se sono passati più di 7 giorni dalla ricezione dell'etichetta, dovrai ricontattarci per ottenerne una nuova.

Come posso spedire il mio reso?

In addition to the online store Sebago.com, you can also buy Sebago in physical locations (in Italy). Our Customer Service cannot, however, help you for these purchases. Don't worry, you can still get help based on your purchase location:. Please not

<p style="text-align: justify;"><img src="https://uploads.gorgias.io/r1WE86rVNl6J4Mvg/shop-67e9736e-852b-44ec-92fe-ab763c59e384.png" style="width: 25px;" class="fr-fic fr-dii"> In addition to the online store <a href="//Sebago.com">Sebago.com</a>, you can also buy Sebago in physical locations (in Italy). Our Customer Service cannot, however, help you for these purchases.&#xA0;</p><p style="text-align: justify;">Don&apos;t worry, you can still get help based on your purchase location:</p><ul><li style="text-align: justify;">If you purchased at a <strong>single-brand Sebago store</strong>, contact the store itself: you can also contact them by e-mail or phone.</li><li style="text-align: justify;">If you purchased in a <strong>multi-brand store</strong>, you must address the retailer who, if the conditions are met, is required by law to provide the end customer with free repair or replacement of the non-compliant product or, if this is not possible, a price reduction or refund (Articles 130, 131, 132 Italian Consumer Code).</li><li style="text-align: justify;">If you purchased from an <strong>Outlet</strong>, you must go to the shop or contact them because they are a separate channel than ours.</li></ul><table id="isPasted" style="width: 100%;"><tbody><tr><td style="width: 100%; background-color: rgb(239, 239, 239);"><p style="text-align: justify;"><img src="https://uploads.gorgias.io/r1WE86rVNl6J4Mvg/MicrosoftTeams-image_4-5cc6647e-7f95-479a-97c1-9e0ad9f39fe3.png" style="width: 25px;" class="fr-fic fr-dii"><strong>&#xA0;Please note</strong></p><p style="text-align: justify;">Note that in order to obtain help with your in-store purchases, you must submit <strong>evidence</strong>.</p></td></tr></tbody></table>

Did you buy in the shop?

You are buying from:. Sebago.com c/o Sebago SrlLargo Maurizio Vitale, 110152 TorinoItaliaFax +39 011 2617595P. I.V.A 11757840019. Registered to the Company Office in Turin. Every purchase on the sebago.com website is governed by the following terms a

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;Avenir Next Rounded&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong>You are buying from:</strong></p><p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;Avenir Next Rounded&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong>Sebago.com&#xA0;</strong>c/o <span dir="ltr" id="isPasted">Sebago Srl</span><br>Largo Maurizio Vitale, 1<br>10152 Torino<br style="box-sizing: border-box;">Italia<br style="box-sizing: border-box;">Fax +39 011 2617595<br style="box-sizing: border-box;">P. I.V.A <span dir="ltr" id="isPasted">11757840019</span>&#xA0;</p><p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;Avenir Next Rounded&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Registered to the Company Office in Turin.</p><p id="isPasted">Every purchase on the sebago.com website is governed by the following terms and conditions, which supersede all previous regulations.<br>We reserve the right to change the following conditions.<br>Any new rules will be effective from the moment they are published on this site.<br>We therefore invite you to read this site carefully every time you buy something on <strong>sebago.com.</strong></p>

Who am I buying from?

Many Sebago styles have different types of fits; we indicate the fits with a letter next to the shoe size, for example: 43|R. Find below all fits. If you need further assistance please check the Other questions or Contact us

<p>Many Sebago styles have different types of fits; we indicate the fits with a letter next to the shoe size, for example: <strong>43|R</strong>.</p><p><img src="https://uploads.gorgias.io/r1WE86rVNl6J4Mvg/undefined-bc653298-b3b6-4124-8327-90c1cb335670" style="width: 483px;" class="fr-fic fr-dib fr-rounded fr-bordered"></p><p>Find below all fits.</p><table id="isPasted" style="width: 100%;"><tbody><tr><td style="width: 8.6721%; background-color: rgb(44, 130, 201);"><div style="text-align: center;"><strong>W</strong></div></td><td style="width: 20.6648%;"><div style="text-align: center;">&quot;WIDE&quot;</div></td><td style="width: 70.5202%;"><div style="text-align: justify;"><strong>Wide fit</strong>, suitable for those with a wide sole of the foot or special needs</div></td></tr><tr><td style="width: 8.6721%; background-color: rgb(44, 130, 201);"><div style="text-align: center;"><strong>R</strong></div></td><td style="width: 20.6648%;"><div style="text-align: center;">&quot;REGULAR&quot;</div></td><td style="width: 70.5202%;"><div style="text-align: justify;"><strong>Regular fit,</strong> suitable for those with a regular foot shape, you can buy the size you are used to wear</div></td></tr><tr><td style="width: 8.6721%; background-color: rgb(44, 130, 201); text-align: justify;"><div style="text-align: center;"><strong>S</strong></div></td><td style="width: 20.6648%;"><div style="text-align: center;">&quot;SLIM&quot;</div></td><td style="width: 70.5202%;"><div style="text-align: justify;"><strong>Slim fit</strong>, these models are narrower from the edges, suitable for a tapered foot</div></td></tr></tbody></table><p><br></p><hr><p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img src="https://uploads.gorgias.io/r1WE86rVNl6J4Mvg/contact_us_blu_scuro-036700b0-2081-4988-858f-58c18d31a3c5.png" style="width: 25px;" class="fr-fic fr-dii"> If you need further assistance please check the Other questions or <a href="https://www.sebago.com/it/pages/contact" rel="noopener noreferrer" target="_blank"><strong>Contact us</strong></a></p>

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Did you buy in the shop?

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