What are the return conditions?Updated 24 days ago
-8800c47e-9175-4577-8f57-490b3551f9fd.png) Extended returns - For orders placed between November 18th and December 18th, returns can be made until January 15th, 2025 |
The following requirements must be completed in order to request a return:
The request must be submitted within 30 days following the order's delivery.
The item must:
- Be brand new, never worn, and merely tried on;
- Not to be washed;
- Still bear the tag;
- Have no unintentional damage;
- Be free of flaws; in this case you'll have to file a complaint (see What should I do if I received a defective item?)
The return is completed with the issuance of the refund within 14 business days (excluding Saturdays and Sundays) from its receipt in the warehouse.
⚠Please note: Submitting a return that does not meet the above criteria will result in its rejection by the returns department; in this case, you will be responsible for retrieving the items and will not be eligible for a reimbursement.