We will get back to you as soon as possible. Please do not open several requests as this will push you to the bottom of the queue.

Home

Sign In

Italiano

Returns

Sebago

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;Avenir Next Rounded&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You are buying from:<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;Avenir Next Rounded&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Sebago.com&#xA0;c/o Sebago Srl Largo Maurizio Vitale, 1 10152 Torino Italia Fax +39 011 2617595 P. I.V.A 11757840019&#xA0;<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;Avenir Next Rounded&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Registered to the Company Office in Turin.Every purchase on the sebago.com website is governed by the following terms and conditions, which supersede all previous regulations. We reserve the right to change the following conditions. Any new rules will be effective from the moment they are published on this site. We therefore invite you to read this site carefully every time you buy something on sebago.com.

You are buying from:. Sebago.com c/o Sebago SrlLargo Maurizio Vitale, 110152 TorinoItaliaFax +39 011 2617595P. I.V.A 11757840019. Registered to the Company Office in Turin. Every purchase on the sebago.com website is governed by the following terms a

Who am I buying from?

When will my order be shipped?

When will I receive my order?

I didn't receive all the products: why?

Where will my order be shipped from?

Some of the items of my order are shipped from stores, what does it mean?

Track

Can I change my order?

Can I change my delivery address?

Can I cancel my order?

What can I do if I didn't receive the order confirmation e-mail?

Manage

Track and manage orders

How much does delivery cost?

What courier will deliver my order?

What happens if I’m not present when my package is delivered?

Why is my order delayed?

What countries do you deliver to?

Shipping

Can I pick up my order in-store?

Which payment methods can I use for "in-store pickup" orders?

How much time do I have to collect my "in-store pickup" order?

When will I be able to pick my order up at the shop?

Can I rely on someone else to pick my order up?

Can I exchange an "in-store pickup" order?

In-store Pickup

Shipping and in-store pickup

Can I substitute/exchange one or more items?

What are the return conditions?

How can I request a return?

How much does the return costs?

How can I ship my return?

What should I do if I received a defective item?

How can I book a new pickup with TNT FedEx?

How's the refund made?

When will I receive my refund?

My card is expired/blocked/disposable: how will I get my refund?

Refunds

Returns and refunds

Which payment methods can I use?

How can I activate a discount code?

How can I use my BasicCard discounts or cash?

Are payments safe?

What currency will I be charged in?

Why can't I complete a card payment?

Why can't I see the order that seems already paid?

How can I split my purchase?

Can I request a non-itemised bill?

Payment

How do I create an account?

How can I cancel my account?

How can I change/recover my password?

How will my personal Profile information be used?

Account

How can I sign up for the newsletter?

How are my personal data used for sending newsletters?

How can I unsubscribe from the newsletter?

Newsletter

Account and newsletter

What's the warranty on my items?

Is my product authentic?

How to interpret the washing label?

What the letters next to the numbers mean?

Shopping guide

Other

4GIFT: the digital gift

Did you buy in the shop?

Who am I buying from?Updated 5 months ago