What happens if I’m not present when my package is delivered?Updated 8 months ago
Should the driver not find you home, a new delivery attempt will be made on the next working day.*
If the new attempt fails again, the shipment will go into storage (you will get a notice by e-mail). In this case you should contact us immediately.**
Shipments can be released only by the sender: Contact us
| Please note
If you do not contact our Customer service within 5 business days, the shipment will automatically be returned to our warehouse. In this case your order will be refunded.
* Deliveries made on Friday will be attempted on the next Monday.
** When contacting us please provide your first name and last name, as shown on the doorbell label, and your address and phone number.
If you need further assistance please check the Other questions or Contact us