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If you forgot your password or need to change it, click on Forgot your password? on the log in page and follow the instructions on the screen. If you need further assistance please check the Other questions or Contact us

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When will my order be shipped?

When will I receive my order?

I didn't receive all the products: why?

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Some of the items of my order are shipped from stores, what does it mean?

Track

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Manage

Track and manage orders

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Why is my order delayed?

What countries do you deliver to?

Shipping

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Which payment methods can I use for "in-store pickup" orders?

How much time do I have to collect my "in-store pickup" order?

When will I be able to pick my order up at the shop?

Can I rely on someone else to pick my order up?

Can I exchange an "in-store pickup" order?

In-store Pickup

Shipping and in-store pickup

Can I substitute/exchange one or more items?

What are the return conditions?

How can I request a return?

How much does the return costs?

How can I ship my return?

What should I do if I received a defective item?

How can I book a new pickup with TNT FedEx?

How's the refund made?

When will I receive my refund?

My card is expired/blocked/disposable: how will I get my refund?

Refunds

Returns and refunds

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Newsletter

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How can I change/recover my password?Updated a year ago